About Us
Since 1987 you may have known us as AIA, or American Insurance Administrators, or as one of our three core divisions: AIA Property & Casualty (P&C), Benefits Resource Group (BRG), or as Benefits Broker Solutions (BBS). You may have heard something about us becoming part of Alera Group in 2017. But we are all one company, and now we are aligning our name, our brand, our new look, and our new website to reflect that strong one-company story.
Work With Us
We are passionate about collaboration and growth. Enjoy working in a highly collaborative culture? Looking for an exciting environment that is constantly growing and improving? If you care about providing outstanding client service while serving local communities, then we may be looking for you.
Meet Our Team
Kimberly Canfield
Benefits Communications Specialist
Kimberly Canfield is a Benefits Communications Specialist who supports our clients with employee education regarding their benefit packages. Kimberly assists with open enrollment meetings and in creating employee benefit communications materials. She also helps members with their benefit related questions through the our Benefit Hotline.
Kimberly is a former elementary school teacher and holds a Master’s Degree as a Reading Specialist from McDaniel College and a Bachelor of Science degree in Elementary Education from The University of Texas at Austin. She is a licensed producer in PA and MD in lines of Accident and Health, and also Life and Fixed Annuities. She enjoys traveling, physical fitness activities, and spending time with her friends and family.
Jo Cifarelli
Health Care and Benefits Consultant
Jo is a Consultant in the Employee Benefits division. She specializes in health benefit design and strategy for mid-market and large employer groups. Jo believes employee engagement and education in employee health benefits is key to helping employers contain costs.
With over 25 years of experience in the industry, Jo is well-equipped to evaluate, develop, and implement strategies designed to engage employees and control health care costs. She is a known advocate for her clients.
She attended Harrisburg Area Community College and holds a Resident Producer License in Accident and Health, Life and Fixed Annuities.
Lori Cook
Plan Administrator, Employee Benefits
Lori Cook joined our team in July 2013 as a Plan Administrator. She brought nearly 25 years of healthcare claims experience. Lori processes MERP™, FSA, HSA, and Debit Card Claims, assists customers with account questions, processes weekly reimbursements, and assists with Plan Renewals. Her priorities are to provide excellent customer service with a focus on accuracy and problem-solving. Lori enjoys spending time with friends and family and is also an animal lover.
Allie Cox
Personal Lines Account Manager
Allie is a personal lines account manager who works with clients and helps ensure that their insurance is up to date, and they have the correct level of coverage for their personal needs.
Allie knows that insurance can be frustrating and hard for some to understand but believes that everyone should have a basic knowledge and helps her clients understand the basics of what they have and pay into all their adult life.
Allie works hard to provide her clients with the best customer service and dedicates a lot of time to ensuring every detail is correct and all I’s are dotted and T’s are crossed to ensure that the client is provided with the best service and the best premium available to them.
Allie has worked in the insurance industry for over 10 years. She obtained her bachelor’s degree in education and art at The College of NJ in Ewing NJ, and after working in the education field for a short period, moved on into the insurance industry where she realized she can help people in a different way.
Outside of the office she spends lots of time with her family watching sports or going home to NJ to see family and friends. She still enjoys being creative with arts and crafts in her spare time.
EXPERT EDUCATION
Events and Webinars
Employee Benefits
Alera Group Presents: Navigating Medicare
The knowledgeable team at Alera Group is here to help you navigate your Medicare options to ensure you feel confident in your post-65 healthcare coverage.
March 11, 2026 at 12:00 pm CT | Virtual
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Employee Benefits
The Funding Edge: Why Fully Insured Limits Control — and What Modern Funding Unlocks
A funding decision framework leaders can use to evaluate options and align on next steps.
March 17, 2026 at 01:00 pm CT | Virtual
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Employee Benefits
Network Performance Strategy: Why Any Provider Costs More — and How to Steer to Value Without Disruption
A steering strategy that improves outcomes and total cost of care.
April 21, 2026 at 01:00 pm CT | Virtual
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THOUGHT LEADERSHIP
Insights
Employee Benefits
Legal Alert: RxDC Reporting Due June 1st
Reminder: RxDC Reporting Due June 1st
February 26, 2026
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Property and Casualty
AI-Powered Cyber Attacks, Why Yesterday’s Defenses Aren’t Enough.
The widespread availability of AI technology, combined with the ease of manipulating video calls, makes phone and Zoom calls susceptible to exploitation by threat actors.
February 2, 2026
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Employee Benefits
IRS Releases Guidance Related to Recent HSA Changes
The IRS recently released Notice 2026-5, which provides guidance and answers to common questions related to the expanded availability of health savings accounts (“HSA”) under the Reconciliation Act (previously named the One Big Beautiful Bill Act) passed into law earlier this year.
December 30, 2025
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Are you prepared for 2026? Property and Casualty Trends Uncovered
The sixth annual Property and Casualty Market Outlook from Alera Group sets the stage for how organizations can recalibrate their risk strategies in 2026. Built on thousands of data points — including a nationwide survey of insurance company partners and wholesale intermediaries — this report delivers actionable insights for insurance buyers, risk managers and business leaders.
December 17, 2025
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